Everyone deserves a home where they are valued, cared for, and supported to live their most independent and fulfilling lives. All Macdonald Residence residents have complex needs and often a history of behavioral health and addiction challenges. As the Resident Services Coordinator, you will not only be working as a part of a cohesive and interdisciplinary resident care team, but you will also be supporting the facility in its ongoing endeavor to deliver comprehensive, holistic health models. You will be supported by caring and competent individuals who are passionate about the Macdonald Residence community.

The Resident Services Coordinator assists residents with daily tasks, ranging from finances to medical appointments. Additionally, this position entails providing a great deal of daily social support to residents while building and maintaining relationships with residents to foster independence and enhance the quality of residents' lives.

Under the guidance of the Resident Services Manager, the Resident Services Coordinator carries out communication with community agencies, caseworkers, and family members on behalf of the residents. Additionally, the Resident Services Coordinator treats each resident with respect and dignity, recognizing individual needs and encouraging independence, as well as fostering a homelike atmosphere throughout the facility.

• Part-time, 20 hours per week
• On-site at our assisted living facility (Macdonald Residence)
• Exact schedule is flexible and negotiable

Duties and Responsibilities

The individual in this position is expected to engage in the following work-related activities.

• Adheres to and conveys philosophy of supporting dignity, privacy, independence, choice, individuality, and a home-like environment for residents.
• Escorts residents to and from appointments.
• Attends resident appointments and provides support.
• Help residents navigate complex systems and paperwork (i.e., Social Security, Vital Records, Cell phone service)
• Engages residents in meaningful activities and discussions.
• Prioritizes resident needs and addresses those needs in a timely manner.
• Assists residents with finances and rent payments.
• Works cohesively with Life Enrichment staff and the Resident Services staff to deliver a holistic model of psychosocial care to residents
• Assists with Life Enrichment activities.
• Document pertinent information in residents' charts per policy (i.e., progress notes and incident reports).
• Contributes pertinent information to resident service plans and activity plans.
• Adheres to emergency protocols, including performing CPR and administering first aid as necessary.
• Attend education and training classes to provide excellent care and meet state and other requirements.
• Completes online training assignments as required in a timely manner.
• Reads staff communication records and maintains familiarity with resident records as required.
• Reviews and signs off on all Service Plans quarterly and Behavior Plans and Temporary Service Plans daily.
• Provides services as indicated on Service Plans, Activity Plans, and Behavior Support Plans.
• Observes problems, concerns, or issues with resident apartments, the facility, and the grounds and communicates them appropriately.
• Observes changes in residents' statuses, needs, or preferences, promptly reporting all changes to the appropriate party.
• Possesses thorough knowledge and adheres to all fire, life safety, disaster, security, work safety, and emergency procedures, prioritizing resident safety in critical situations.
• Adheres to all established policies and procedures.
• Avoids loss, breakage, and waste of supplies and equipment.
• Assures effective communication between Direct Care staff and others in the facility – nurses, behavioral health staff, administrator, etc.
• Supports a dignified and caring atmosphere with residents, residents' families, visitors, and staff.
• Protects the privacy and confidentiality of information pertaining to the resident, employee, residence, company information, and records.
• Contributes to a strong, cohesive team environment.
• Maintains a safe and secure working environment and practices safe working habits.
• Participates in trainings, in-services, and attends meetings as required.
• Assists with projects as assigned and performs other related duties.

Job Qualifications

The following qualifications are required to perform the essential functions of this position.

• Must have a minimum of 6 months related experience and/or training; prefer 2 years of experience working with residents in a community-based care setting.
• Experience working with residents with behavioral health challenges, substance use, and histories of houselessness.
• Valid driver's license and clean driving record to transport residents for appointments, outings, and activities.
• Ability and willingness to drive a large van.
• Ability and willingness to perform all position responsibilities adequately.
• Advanced knowledge of Microsoft Office to utilize technology effectively for documentation, resident engagement, and other tasks.
• Openness to learn new systems, equipment, and best practices to continuously improve resident care.
• Maintains acceptable attendance record and follows work schedule.
• First Aid Certification, CPR Certification, dementia certification preferred, but training will be provided during the new employee onboarding period.

Skill Profile

The individual in this position is expected to possess and exhibit the following knowledge, skills, and abilities.

• Keeps all residents' information confidential and follows HIPAA policies and protocols.
• Organizes and utilizes time appropriately toward accomplishing assigned tasks.
• Displays ability and willingness to learn new skills.
• Displays willingness to assist co-workers when a situation requires.
• Demonstrates knowledge of, and acts in accordance with, tenants of Trauma Informed Care.
• Demonstrates excellent interpersonal skills and forges positive and trusting relationships with residents, fostering a sense of community and belonging.
• Maintains strict adherence to established infection control protocols to ensure resident and staff well-being.
• Demonstrates knowledge of and adheres to procedures for fire, life safety, disaster, security, work, safety, and other emergency procedures.
• Ability to solve practical problems and deal with different situations as well as interpret a variety of instructions furnished in written, oral, diagram, or schedule formats.
• Creativity and resources, finding effective solutions in a fast-paced and dynamic environment.
• Maintains composure and clear thinking during unexpected situations, adapting readily to changing circumstances.
• Employ effective communication skills to actively listen, clearly express ideas, and collaborate effectively with diverse teams, including direct care staff, nurses, community safety technicians, and other facility personnel.
• Thrives in a collaborative environment, readily contributing to teamwork and achieving shared goals.
• Able to set firm and healthy boundaries with both residents and staff.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions listed above.

• Regularly required to use hands to finger, handle, or feel and to talk and hear.
• Frequently required to sit and reach with hands and arms.
• The employee is occasionally required to stand, walk, stoop, kneel, and crouch.
• Must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
• The environment is characteristic of a facility in which healthcare is provided to people with disabilities. The noise level is usually moderate.
• Ability to climb up and down stairs.

Benefits/perks

• Employer-subsidized health insurance for employees, with dependent coverage options available
• Employer-paid life and disability insurance
• 401(k) with a dollar-for-dollar match up to 4% (eligible after 60 days)
• TriMet pass or parking reimbursement
• Generous paid time off: 10 paid holidays plus up to 5 weeks of PTO (pro-rated based on hours worked)
• Employee Assistance Program (EAP) for mental health, financial, and personal support
• Flexible Spending Account (FSA) for healthcare and dependent care expenses
• Meal provided during on-site shift

Compensation

Starting wage: $24.00 – $28.70 /hr. (+ shift differential for hours worked between 6pm and 6am)